Scope of support Enterprise Technical Support 1.0 Designation Technical Support Engineer Role Enterprise Technical Support Level Level 2 Job Description Responsible for answering and placing technical support communications for Backup Exec customers:· The primary responsibility is to successfully troubleshoot and resolve highlycomplex technical issues on heterogeneous environments that are utilized on highly complex, mission critical systems. This requires consistent follow […]
Technical Support Engineer Level 2 Detailed JD
Technical Support Engineer Level 1 Detailed Job Description
Scope of support Enterprise Technical Support 1.1 Designation Technical Support Engineer Effective Date Role Enterprise Technical Support 3/31/2015 Level Level 1 Job Description Responsible for resolving and documenting technical support communications for Backup Exec customers:· The primary responsibility is to successfully troubleshoot and resolve complex technical issues with Backup Exec customers. This requires consistentfollow up with customers until issuesare […]
Technical Lead Detailed Job Description
The Role The Technical lead (TL) is responsible for helping our engineers in delivering high quality of support for all our customers on backup and recovery products. The TL should work on enhancing the knowledge of the Support Engineer and make sure that Timely Resolution is provided to all the support incidents. The TL should ensure all cases and problem […]
RDC – TPO Help Desk
In a recessionary market, getting freshers placed is a challenge. When companies are firing, the last thing the HRs want to talk about is hiring inexperienced resources. It does not help when the candidates are not sound on their fundamentals. Try explaining these to your management. RDC’s TPO help desk is your platform to synergize. Share and get more of […]
RDC try-before-hire
Information Technology is past its heyday, when graduates with even a minimum knowledge of computers could expect a well paying job. IT indeed has transformed the Indian landscape in various sectors as a trickle effect. High paid IT professionals require retail stores, malls, houses, phones, and so on and this has fueled the Indian economy unlike anything after independence. Unfortunately, […]