Technical Support Engineer Level 2 Detailed JD

Scope of support Enterprise Technical Support 1.0 Designation Technical Support Engineer Role Enterprise Technical Support Level Level 2 Job Description Responsible for answering and placing technical support communications for Backup Exec customers:·      The primary responsibility is to successfully troubleshoot and resolve highlycomplex technical issues on heterogeneous environments that are utilized on highly complex, mission critical systems. This requires consistent follow […]

Technical Support Engineer Level 1 Detailed Job Description

Scope of support Enterprise Technical Support 1.1 Designation Technical Support Engineer Effective Date Role Enterprise Technical Support 3/31/2015 Level Level 1 Job Description Responsible for resolving and documenting technical support communications for Backup Exec customers:·      The primary responsibility is to successfully troubleshoot and resolve complex technical issues with Backup Exec customers.   This requires consistentfollow up with customers until issuesare […]

Technical Lead Detailed Job Description

The Role The Technical lead (TL) is responsible for helping our engineers in delivering high quality of support for all our customers on backup and recovery products. The TL should work on enhancing the knowledge of the Support Engineer and make sure that Timely Resolution is provided to all the support incidents. The TL should ensure all cases and problem […]